Frequently Asked Questions

Q. Will my carpet resoil quicker after cleaning?

A. NOT with our system! The re-soiling rate is reduced. However, the case with lesser cleaning systems is very different because chemical residues that attract soil are left in your carpet after cleaning. With us your carpet is left soil and residue free. Carpets will actually repel dirt!

Q. How long will it take to dry?

A. Usually rooms are ready to use soon after cleaning. A normal range of drying time is less than one hour. This varies due to carpet type, amount of soil, weather, air. movement, humidity, and room temperature.

Q. Will cleaning damage my carpet?

A. Not with our ULTRA CLEAN! Carpet damage resulting from cleaning is not the fault of the cleaning itself, but because of harsh methods, superheated water, residue-laden chemicals, detergents, and poor quality workmanship. You can trust our unique system and trained technicians to protect your carpet and furnishings.

Q. Will all the stains come out?

A. Most stains will come out using our ULTRA CLEAN SYSTEM, but we cannot guarantee that all stains will be removed. You can be sure that our technicians will treat all persistent stains, removing any that are not permanent. When a stain is judged to be permanent, our technicians have the ability to use special treatment methods that they will discuss with you.

Q. What should we do before the cleaning is done?

A. With just a little assistance from you, we will make sure your special mementos and treasures are kept safe.

Please remove all breakables, small furniture pieces and personal items from areas to be cleaned. China cabinets, display cases and closet floors must be emptied before moving and cleaning. Full length draperies and upholstery skirts should not be resting on carpet. Please hang or pin up to prevent contact with the carpet. Please call to the technicians attention any stains or other items that may need special attention. We want you to be completely satisfied with our work in every respect.

Q. What can be done to help maintain my carpet’s appearance?

A. We can provide fiber protection to help your carpets stay clean. The protector bonds to all parts of each individual fiber, thus reducing the ability for dirt, grease and staining materials to attach themselves and become permanent. (much like nonstick coating on kitchenware). Vacuuming and spot cleaning will be easier and carpet life is extended. We give a 1 year warranty with this protection. Ask us for details.